diff --git a/esap_client/shopping_client.py b/esap_client/shopping_client.py
index fc80a2e6ae01aa1c30fd77d7e141b8a441eeba88..62a09b6576c26c55d4f8818a7cadd3d65a555640 100644
--- a/esap_client/shopping_client.py
+++ b/esap_client/shopping_client.py
@@ -98,7 +98,7 @@ class ShoppingClient:
                     "shopping_cart"
                 ]
             else:
-                warn(f"Unable to load data from {self.host}; is your key valid?")
+                warn(f"Unable to load data from {self.host}; check your token for expiry, scopes and audience. Please ask your ESAP administrator for more info.")
 
         if filter_archives:
             self.basket = self._filter_on_archive()